Terms & Conditions – Second Hand Shop / Bag Drop

1. Condition of Items

All items are vintage or secondhand, which means signs of age or wear are to be expected. I do my best to provide accurate descriptions and photos, and to disclose any noticeable flaws.

Colors may vary from screen to screen, so exact color matching cannot be guaranteed. All measurements are approximate and may vary slightly.

As these items are pre-owned — and in some cases decades old — I cannot be responsible for age-related fragility, wear, or damage that occurs once the item is in your care.

2. Returns & Exchanges

All sales are final. I do not accept returns, exchanges, or cancellations.

The only exception is if an item has been significantly misrepresented (e.g. wrong item or undisclosed major damage). In such cases, you must contact me within 48 hours of delivery.

3. Payment

Payment must be made in full at checkout. I accept most major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay.

All payments are processed securely through third-party providers.

I reserve the right to cancel and refund any order at my discretion.

4. Shipping & Delivery

Orders are shipped within 5–7 business days of payment.

Buyers are responsible for providing the correct shipping address at checkout. I am not responsible for orders shipped to an incorrect address provided by the buyer.

United States Shipping

Two shipping options are available within the United States:

Basic Shipping ($12): USPS Priority Mail (1–3 business days) with tracking and $100 insurance.

Fully Insured Shipping ($20): USPS Priority Mail (1–3 business days) with tracking and insurance coverage for the full purchase value.

International Shipping

International shipping is available to a limited number of countries and is offered at a flat rate of $45.

Orders are shipped via UPS and are fully tracked and insured. Delivery times may vary depending on destination and customs processing.

International buyers are responsible for any customs duties, taxes, or import fees imposed by their country of residence.

If duties or import taxes are not paid and a package is returned, any shipping and return costs incurred will be deducted from the refund. Original shipping charges are non-refundable, and refused shipments may be subject to additional handling fees.

Once an order has been shipped and a tracking number has been provided, responsibility for the package transfers to the shipping carrier.

Title and risk of loss pass to the buyer once the order has been shipped.

While I’m always happy to assist, I am not responsible for delays, loss, or damage once a package is in transit.

Customers must file claims directly with the shipping carrier. I will provide any necessary documentation to assist in this process.

5. Authenticity

I take care to source items in good faith and describe them as accurately as possible. Unless otherwise stated, items are believed to be authentic, but as with all vintage and secondhand goods, absolute guarantees cannot be provided.

6. Liability

All items are sold “as-is.” By purchasing, you acknowledge that I am not liable for issues outside my control, including postal services, customs, or wear after purchase.

7. Contact

If you have any questions, please contact me at harriet@harriethadfield.com

8. Governing Law

These Terms & Conditions are governed by the laws of the State of California.

By placing an order, you agree to these Terms & Conditions.